Orders are usually fulfilled within 1–2 business days and delivered within about 5 days after shipping. During holidays and promotions, please allow a little extra time.

Once your order ships, we’ll email you a tracking number so you can follow it on the carrier’s website.

We ship with FedEx, UPS and USPS, all of which provide proof of delivery.

Free shipping applies to orders with a subtotal over $100 after promo codes are applied and before taxes.

Email info@orleanshomefragrances.com right away and we’ll do our best to update it. Once an order has shipped, the address can no longer be changed.

Unfortunately not. Please make sure someone is available to bring the package inside. Once the carrier delivers, the package is your responsibility and we can’t be held liable for stolen packages.

Please check your spam folder. If it isn’t there, email info@orleanshomefragrances.com and we’ll help.

Yes, you can add a note for a friend or for our shipping team. It prints at the bottom of the packing slip, which may show prices. Ask us to remove the packing slip if it’s a gift. Please don’t enter promo codes in the note.

Order by December 14th to receive your order by Christmas. Orders placed after that date may arrive after December 25th.

Returns or exchanges must be requested within 30 days of receiving your items. Items must be unused, in their original packaging and in the condition received. Email your order number and return details to info@orleanshomefragrances.com. Return shipping is paid by the customer.

Once your return is received and inspected, eligible items are refunded, plus applicable taxes, to your original payment method. Please allow up to 7 business days for it to post. Original shipping costs are not refunded.

Email info@orleanshomefragrances.com within 24 hours of receiving your order confirmation. If your order has already shipped, our return process applies.

Email your shipping address and order number to info@orleanshomefragrances.com. We’ll request proof of delivery from the carrier, and if the package was misdelivered or lost in transit, we’ll send a replacement.

Email your shipping address and order number to info@orleanshomefragrances.com. We’ll request proof of delivery from the carrier. If the carrier confirms delivery to the correct address, we’re unable to send a replacement. Once a package is delivered, it’s your responsibility to bring it inside safely.

Take photos of the damaged items in the original shipping box and email them with your order number and shipping address to info@orleanshomefragrances.com. Once verified, we’ll send a replacement or refund.

Enter the code at checkout in the “Gift card or discount code” field, not in the order notes. Check the spelling and capitalization, and make sure the sale is active and your items qualify. Still stuck? Email info@orleanshomefragrances.com.

Only one promotional offer can be used per order. Automatic free shipping doesn’t count toward this limit.

Yes. Trim the wick to about ¼ inch before each lighting. Our candles arrive pre-trimmed. Untrimmed wicks can “mushroom” and cause flickering or smoke. For multi-wick candles, trim every wick evenly.

That’s called tunneling, and it happens when a candle only burns down the center. On the first burn, let the melted wax reach the edges of the container (usually about 3 hours). After that, burn for about 2 hours at a time, and never more than 3.

Trim the wick before lighting and keep the candle away from vents, fans, open windows and doorways, since drafts can cause smoke.

The wick has probably grown too long. Let the candle cool, trim the wick to ¼ inch and relight. If it’s already trimmed, check for drafts.

Use a wick dipper or metal utensil to gently dip the wick into the melted wax, then lift it back up and straighten it.

• Never leave a burning candle unattended.
• Keep it away from flammable items, children, pets and heat sources.
• Burn it on a heat-resistant surface, away from drafts.
• Remove wick trimmings before each lighting.
• Keep the wick trimmed and centered.
• Handle hot glass with care.
• Stop burning when ½ inch of wax remains, and never burn for more than 3 hours at a time.

Our oils contain both natural and synthetic materials, so check with your diffuser’s manufacturer for compatibility. We recommend electric oil warmers, wooden scent balls or compatible diffusers.

Email info@orleanshomefragrances.com with your zip code, and we’ll send you a list of retailers near you.

Yes. Orleans Home Fragrances is cruelty-free and does not test on animals.