Frequently Asked Questions

Should I trim the wick?

Trim the wick to 1/4 inch every time you light your candle (for your convenience, Orleans candles come pre-trimmed). If this is not done, the following can happen: The wicks of all candles can “mushroom” at the top, causing excessive flickering and/or smoke. Keeping your wick trimmed keeps this to a minimum and makes your candle safer.  Ensure that your Orleans double-wicked candles are trimmed evenly to avoid uneven burning.

Why does my candle leave wax on the side of the container?

This is commonly referred to as “tunneling.” This happens when a candle burns down the middle of the jar, leaving lots of wax stuck to the side of the jar. Tunneling can be caused by failure to keep your candle lit long enough before putting it out. Each time you burn a candle, try to burn it at least until the wax pool reaches the edge of the container. Generally, this will be achieved after three hours. On subsequent burns, it is ideal for the candle to be burned for at least 2 hours, but never longer than 3 hours. Following these steps should prevent your candle from tunneling.

When I first light my candle, I see small amounts of smoke from the flame and wick. Why is that?

Before a candle is lit, you need to trim the wick to 1/4 inch (for your convenience, Orleans candles come pre-trimmed).  Trimming the wick before lighting will minimize smoke from coming off the candle. Also, check to make sure that your candle is not being burned near heat and A/C vents, ceiling fans, windows and even doorways as these tend to create a draft.

My candle has been lit for several hours, and I see small amounts of smoke coming from the wick.  Why is that?

This could be that the candle has been burning too long and the wick is longer than the recommended length.  Extinguish the flame, allow the candle to cool and trim the wick to ¼ inch.  If your wick is already trimmed, there are other factors that could cause a wick to smoke, such as drafty conditions that could cause your candle to not burn correctly.

How can I avoid causing smoke when I put my candle out?

Using a metal object (like a kitchen utensil), or a wick dipper to dip the wick into the wax and then raise and straighten it back out.   

Can I use Orleans Scented Oils in my diffuser?

Orleans Scented oils are made of both natural and synthetic materials. We recommend contacting the diffuser manufacturer to ensure the diffuser is compatible with both natural and synthetic oils. We suggest using our scented oils in electric oil warmers, wooden sent balls, or our ceramic light rings.

My candle arrived damaged or defective, what do I do?

Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective, please contact us via info@orleanshomefragrances.com.  We will do our absolute best to make the situation right!  Please keep the original packaging materials so that we can have the damaged or defective merchandise shipped back to us. 

What is proper candle maintenance?

  • Burn within sight. Never leave burning candle unattended.
  • Keep away from things that catch fire.
  • Keep away from children and pets.
  • Burn on heat-resistant surface away from heat sources.
  • Remove trimmings before each lighting.
  • Glass jars will become hot when lit. Handle carefully.
  • To reduce smoke, keep the wick trimmed to ¼ inch at all times. If flame smokes, extinguish and shorten wick once cooled.
  • After each burn, keep wicks straight and centered.
  • Avoid using in drafty areas.
  • Discontinue use when a ½ inch of wax remains.
  • Do not burn the candle for longer than 3 hours.